You have two weeks upon receipt of the instrument to make any returns for a full refund. Please contact us before sending anything back and let us know why you need to return it. Refunds will be given once the instrument is back in our shop. You are responsible for all shipping costs back to Michigan, USA and the shipping costs you paid to get the instrument will not be refunded. The product must be returned with all relevant related materials and must be in mint condition.
We don’t offer warranties but pledge to use common sense and work with you to solve problems without the bureaucratic headache. We want happy customers who can enjoy our instruments with full confidence. If your instrument needs repair or isn’t working properly, please email us a digital photo of the issue and a brief description. We generally don’t need to have the item returned to us and we will work with you to get the easiest fix possible, whether mailing you replacement parts or working together to troubleshoot the issue. Skype is another valuable tool we can use in these situations.
We accept Visa, Mastercard, American Express and Discover and PayPal accounts.
We also accept checks, money orders, payments made over the phone, and bank wires. Please contact us if you’d prefer to pay outside of our website.
For larger purchases, we can break down the total in separate invoices to be paid over a longer time period. Email us to set up a plan that will work best for you. Please know that you won’t receive your instrument until you have paid in full.
Sales Tax: We are obliged to collect 6% sales tax to only those customers living in Michigan. Customers in other states and countries pay no sales tax.
International Fees: Farmer Foot Drums is not responsible for customs fees or duties incurred on international shipments as these are the responsibility of the purchaser. Each country is different, please check with your local customs office about rules and regulations that will apply to you.
We have done our best to display our instruments as accurately as possible on our website. Finishing colors on the wood will vary due to the natural variations in wood and as we do the finishing work by hand in small batches. Some of the parts on an instrument may differ from pictures as we reserve the right to make improvements and use the best parts available. If you are not satisfied your purchase, please review our Returns section for further assistance.
Yes – we welcome musicians from all countries and happily ship packages around the world! Nearly half of our customers live outside the United States and we do our best to work across language and cultural borders. We have used google translator to communicate when necessary and, while not perfect, it has been very helpful. Simply copy and paste any text to translate into your preferred language.
We do not currently work with distributors or retailers and the only place to buy our instruments is through our website. We ship directly to customers around the world from our shop in Northern Michigan.
International orders are subject to taxes due to the destination country. Farmer Foot Drums is not responsible for any customs fees or duties incurred on international shipments as these are the responsibility of the purchaser. Each country is different, please check with your local customs office about rules and regulations that will apply to you.
Customs Fees are costs that the host country charges to manage the flow of goods in and out of the country. All products go through Customs before going to the buyer, and there is a fee associated to manage this process.
Similar to Customs Fees, Duties/Tariffs are a type of tax placed on the value of an item, plus freight and insurance by country. Duties/Tariffs are designed to protect local businesses and industries in the host country.
We use United States Postal Service (USPS) and FedEx for all of our shipping. International shipping can get a little tricky due to the variety of shipping costs, regulations, and size restrictions in each country. Some creativity may have to be applied to get a package to you, such as: dividing into two packages, shipping first class, or using an alternative carrier. Let us know if you’d like to explore more shipping options.
The Ordering Process
We do not currently work with distributors or retailers and the only place to order our instruments is through our website. If you have any questions along the way, please send us an email and we’ll get you sorted!
Our website is designed so musicians can order and customize instruments entirely on our website. Use the currency converter to get prices displayed in your home currency. After loading up your shopping cart, simply go through the menus to complete the shipping and billing information. We accept several different payment methods.
We work with USPS and FedEx shipping for domestic and international orders. To get the exact shipping total for your order, the best way is to load up your shopping cart and enter in your shipping information. After you select a shipping option your total will be calculated before you are asked to pay anything.
For our smaller instruments (ArchTop, SideNote, DownBeat and all StompDrums) we make every effort to ship within 1-3 business days of your order. The BackBeat and FootDrum both have longer wait times due to the complexity and custom work required. If you have a special request for timing, please send us an email and we will do our best to accommodate!